In these terms and conditions, unless context otherwise requires: ”Telford Reprographics”, “we”, “us”, “our” means Telford Reprographics Limited (company registration number 2933730) whose registered office is at Hadley Park, Telford, Shropshire, TF1 6QJ; “Website” means www.telfordrepro.co.uk and any products, software and services provided on or from the Website; “You”, “your” means the person using the Website; “Personal Information” means the information about you collected in accordance with “how we use it”.
Information we collect
In order to do any of the following you will need to provide us with Personal Information: (a) register for our service; (b) make an order from us; (c) enter any competition; (d) provide feedback to us. The Personal Information you provide may include your name, postal address, e-mail address, telephone number, payment card number and expiry date.
How we use it
Personal Information is collected for the following reasons:
- to allow us to process your registration or any orders you may make;
- to communicate with you when necessary on any matter relating to the conduct of your account and/or the provision of our services in general, including with regard to any order you make;
- to gather statistical data to establish the popularity of any product ranges to ensure ongoing availability of popular products;
- to administer our business;
- to contact you with any news, offers or competitions we think may be of interest to you from time to time;
- to provide you with related information from third parties whose products or services we think may be of interest to you.
We may also use collected information and statistics for the purposes of monitoring the Website usage in order to help us develop the Website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
Occasionally we may provide your Personal Information to our customer service agencies for research and analysis purposes so that we can monitor and improve our services. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.
We may also provide your Personal Information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to firstname.lastname@example.org
Cookies are small files that reside on your computer’s hard drive and often contain an anonymous unique identifier. We use them to save the contents of your shopping basket during each visit you make to the site in order to help identify you during the purchase process. We require cookies to be enabled and we recommend that you leave them turned on. If you wish to switch off cookies you can do this by changing the settings on your browser. However, please note that this will stop you from purchasing from our Website and many others that use similar technology. We do not store credit card details nor do we share customer details with any 3rd parties.
How we protect your information
All information held by us is kept securely and confidentially as required by the Data Protection Act 1998 or any other similar legislation from time to time in force.
Payments made online through a secure environment by credit card or debit card. Your credit or debit card information is not seen by us. This information is securely captured directly by our payment service provider PayPal Payments. Please go to www.paypal.co.uk/uk for more information about PayPal. We do not store any credit card or debit card information for payments made to us over the telephone.
Sale of Business
If this business is sold or integrated with another business your Personal Information may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
Updating customer’s details
If any of the information that you have provided to us changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to email@example.com
How to contact (name of Data Controller)